Europe-wide standardization of business processes

Europe-wide standardization of business processes

The Task:

Harmonization across interfaces

The task sounded like a challenge. And it was: A financial services provider with over 6,000 employees in 50 countries wanted to standardize its business processes in a Europe-wide project. The requirement for company-wide documentation and quality assurance of the processes was the use of ARIS.

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The Implementation:

The way to the goal

At the start of the project, the potential for improvement was analyzed. For this purpose, the existing documents and processes were reviewed on the basis of business cases and transferred to a process map to provide an overview. This was followed by the creation of the project schedule and the definition of milestones.

In the further project implementation, BeOne was responsible for the planning, execution and follow-up of workshops. Based on the insights gained, the processes were simulated in ARIS and BeOne performed a conformance analysis.

The Results:

Challenge accepted and accomplished!
  • Documentation and validation of 30 core processes with the associated sub-processes (more than 200 processes in total)
  • Harmonization and standardization of core processes across interfaces (involvement of seven departments)
  • Process documentation as a basis for the subsequent introduction of activity-based costing and IT system (contract processing)
A few facts
  • 6,000 employees were involved
  • 200 processes documented and validated
  • 7 departments involved
  • 1 Standard created!

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