Process implementation for SIM card management

Process implementation for SIM card management

The Task:

A mobile communications connection and SIM card are required for the operation of vehicle-related services. In the case of permanently installed SIM cards (eSIM = embedded SIM), the contractual relationship is between the car manufacturer and the mobile network operator. In order to ensure smooth operation over the entire product life cycle BeOne Hamburg develops and implements the corresponding processes for an international automotive manufacturer.

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From definition to continuous optimization:

At the beginning of the project is the complete definition of use cases and an interface analysis. Based on the information obtained, the processes are defined in accordance with ITIL and a manual is created.

In the second phase the processes for 2nd level support are established, including analysis and handling of forwarded incidents and problems.

Through the gradual implementation of new processes in current operations (inclusion of new models, brands and mobile network providers), eSIM card management will be Through the gradual implementation of new processes in current operations (inclusion of new models, brands and mobile network providers), eSIM card management will be continually optimized.

The Results:

Für unseren Kunden haben wir das eSIM-Kartenmanagement implementiert und nach Best Practice die Prozesse optimiert.

Important for success

To ensure a smooth process and the best possible result, BeOne used the following knowledge and IT tools:

 
  • ITIL-based service management
  • Mobile technologies (2G - 4G)
  • Industry-specific processes (national and international mobile operators)
  • M2M platforms (depending on the mobile network provider)

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